Last updated: 14 July 2025

At Gym Weights Direct, we’re committed to delivering premium gym equipment and ensuring customer satisfaction. If something isn’t right, we’ll do our best to make it right.

Eligibility for Returns

• You have 30 calendar days from the day you receive your order to request a return.

• Items must be unused, in resalable condition, and returned in their original packaging.

• A valid proof of purchase is required.

Items Not Eligible for Return

• Customised or made-to-order products

• Clearance or final sale items

• Gift vouchers

How to Return

Please contact our support team using the details below before sending any returns. We’ll provide instructions for the return process.

EU Cooling-Off Rights

If you are an EU customer, under the Consumer Rights Directive, you have 14 days from delivery to cancel and return goods for a full refund (including basic delivery fees). Products must remain unused and in original condition.

Refunds

• Refunds will be processed back to your original payment method once returned goods pass inspection.

• Expect funds within 5–7 business days, depending on your provider.

• Shipping charges are non-refundable unless the return is due to a fault or error on our part.

Damaged or Defective Items

Please report any defects or transit damage within 48 hours of receipt, including photos where possible. We’ll offer a replacement, refund, or repair.

Return Shipping

Buyers are responsible for return shipping costs unless the item is faulty. We have preferential rates with DPD, DHL, and FedEx – ask our team for assistance.

Need help?
Email: support@gymweightsdirect.co.uk
Mobile: 07426 939514
Landline: 01925 239225