Privacy Policy

Effective date: 14 July 2025

At Gym Weights Direct, your privacy matters. This policy explains how we collect, use, and protect your information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We collect the following types of personal information:

  • Contact details such as your name, email address, and telephone number

  • Billing and shipping information

  • Order history and transaction details

  • Site usage data via cookies or similar tracking tools

  • Any information you provide when contacting customer support

How We Use Your Information

We use your personal data to:

  • Fulfil your orders and deliver products

  • Provide customer service and manage queries

  • Notify you of order status, updates, or promotions (where you opt in)

  • Improve our services and website functionality

  • Comply with legal or regulatory obligations

Sharing Your Data

We only share your data with third-party service providers who assist us in processing payments, shipping orders, or operating our website. These partners are contractually obliged to keep your information secure and use it only for the agreed purposes.

Your data will never be sold or shared for unrelated marketing purposes.

International Data Transfers

If you are located outside the UK, please note that your personal information may be transferred to and processed in countries outside your own. This includes jurisdictions where our partners or service providers operate.

When we transfer personal data outside of the UK or EEA, we ensure appropriate legal safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission, or

  • UK-approved international data transfer agreements

  • Transfers to countries deemed to offer an adequate level of protection by relevant authorities

Your Rights

Depending on your location, you may be entitled to the following rights:

  • Access/Know: You can request details about the personal data we hold and how we use it.

  • Delete: You may ask us to delete your personal data.

  • Correct: You can ask us to correct any incorrect personal data we have.

  • Portability: You may request a copy of your data or ask us to send it to another party, where applicable.

  • Opt Out: You can opt out of your data being sold, shared, or used for targeted advertising.

  • Restrict Processing: You may request we limit how we use your data.

  • Withdraw Consent: You can withdraw any consent you've given.

  • Appeal: If we deny a request, you may appeal the decision.

  • Communication Preferences: You can unsubscribe from promotional emails at any time. Transactional messages may still be sent.

You can exercise these rights through our website or by contacting us directly. We may need to verify your identity first. You can also appoint someone to act on your behalf, but we may require proof of authorisation.

We will not discriminate against you for exercising any of your rights.

Contact Us
Email: support@gymweightsdirect.co.uk
Mobile: 07426 939514
Landline: 01925 239225